South Africa

Key Performance Areas (KPAs) & Responsibilities include but not limited to: Build People Capability • Supporting the training, development, and coaching of Team Members to strengthen skills, performance, and long-term growth. • Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.
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• Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability. Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification Deliver a Consistent Customer Experience
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• Ensuring all employees deliver on CHAMPS standards, consistently exceeding customer expectations.
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• Monitoring and coaching performance for each shift to ensure customer satisfaction targets are met and issues are resolved effectively.
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• Forecasting, scheduling, and allocating staff efficiently to balance staffing costs while meeting business needs.
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• Ensuring compliance with safety, health, and hygiene requirements, protecting employees, customers, and company assets.
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• Driving a customer-first culture by addressing complaints promptly with professionalism and escalating unresolved matters to the RGM.
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• Ensuring the restaurant environment is clean, well-maintained, and welcoming at all times. Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance Grow the Brand, Sales and Profits
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• Managing day-to-day operations with a focus on sales growth, operational efficiency, and long-term profitability.
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• Controlling food, packaging, and staffing costs in line with budget and performance targets.
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• Monitoring and acting on sales, inventory, and controllable expense reports to meet or exceed margin targets.
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• Executing restaurant marketing initiatives to build sales and strengthen community engagement.
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• Ensuring restaurant equipment and facilities are maintained to brand standards and report maintenance needs promptly. Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success Ideal Requirements
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• Minimum Grade 12 / Matric
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• Essential: 1-2 years supervisory experience in a Quick Service Restaurant (QSR), retail or hospitality environment with proven ability to lead large teams and manage multiple shifts
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• Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
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• Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
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• Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level
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**Requirements:**
Nationality Preference: SOUTH_AFRICAN
Education: Matric
**Location:** KFC Grabouw, Oudebrug Road, Grabouw, South Africa
**Contract type:** Full Time Contract
**Positions available:** 1
**Salary:** Per Hour, Market Related

Assistant Restaurant Manager - Trade On (Grabouw)